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A set of guidelines resulted from the study, illustrated by a series
of proposals for sensory devices integral to the product itself.
The guidelines centred on the following user interface areas: form;
colour; orientation, consistency and commonality of features, signs
and symbols. The conceptual proposals looked at providing reassurance
through other senses such as sound and touch.
Form has a huge impact on the consumer as 'busy' looking products
can be viewed as too complicated to use; in user tests, nodule-like
features were often mistaken for buttons. Colour is another area
of importance as a visual contrast between buttons and the main
body of the product is helpful to older people. Colour can also
communicate the state of the appliance, such as a thermopolymer
changing colour when the product becomes too hot to touch. Use of
sound reeds in a vacuum cleaner, which respond to diverted air and
alert the user by sound signal when the bin is full, is another
sensory concept.
Bad orientation or positioning of the controls can confuse users
who might not know where to start or might not be strong or dextrous
enough to operate the button in its position. Consistency and commonality
of features across a product range can reduce the amount of learning
a person has to do to operate any single product. Signs/symbols
is a massive area in itself, but product designers should not rely
on signs to guide users as to the function of any particular button.
More direction can be gained by reassurance through sound and touch
- a 'click' says that the button has been pressed and a more tactile
material such as rubber can indicate a button to be pressed.
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Changing colour can alert users, as in the use of a thermopolymer
on this hair dryer which changes colour when the appliance gets too
hot
Form and materials
influence product function

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