A public transport system that works for everyone is essential to the successful city. But while healthy, able-bodied adults can usually take for granted the speed and possibilities of the modern metropolis, many other people find it difficult if not impossible to get around. For many parents or carers, going on public transport with a baby in a buggy is a daunting prospect. The travelling experience of this social group is mainly difficult, often stressful and sometimes distressing. And yet, what other options are there if one does not have access to a car, especially in a city where shopping facilities, health centres, jobs and childcare tend to be rationalised into bigger units, situated further away from residential areas?

The challenge is to give a voice to this group of parents/carers and to let them express their concerns and hopes for a city with such great opportunities, yet so limited by its citizens’ daily struggles to get around. How can a bridge be established between this specific group of London transport users and those who design, run and manage the public transport system?