Hyper-Service Design

Has service design gone to far? During a recent visit to the US, RED was struck by the phenomenon of hyper service.

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Matthew Horne | LINK | SERVICES | COMMENTS (0)

Fill you pod with Service Design

Jennie and I recently spoke at the International Service Design Conference in Newcastle. Now you can download the podcast. But before you listen to us try out - Tim Brown, CEO of IDEO talking about design thinking, Chris Downs of Live|Work on pioneering Service Design and Oliver King of Engine talking about their approach to service innovation.

Chris Vanstone | LINK | SERVICES | COMMENTS (0)